Returns and Refunds

Exclusion of warranties and liability relating to the website

Ravasqueira Vinhos S.A. does not guarantee the availability and continuity of the Website and services and excludes any liability for damages and losses of any nature that may be due to their absence.

Ravasqueira Vinhos S.A. reserves the right to refuse or withdraw access to the Website or services at any time and without prior notice, on its own initiative or that of a third party, to those Customers and Users who do not comply with these General Conditions and/or applicable legislation.

Placing an online order

To make a purchase in the Ravasqueira Online Shop, the User must register as a Customer.

Once registered, the Customer can place their order by selecting the desired products. The Customer must follow all the steps described on the Website for the order to be successfully completed.

Validation of the purchase order implies that the Customer has read and expressly accepted these General Conditions. The data recorded by the Ravasqueira Online Store constitutes proof of the set of transactions carried out between Ravasqueira Vinhos S.A. and the Customer.

As soon as the purchase is complete, the Customer will receive an automatic email confirming the transaction. If the data is not correct, the Customer may request its immediate alteration.

Product availability

Items for sale in the Ravasqueira Online Shop are subject to stock availability and orders will be processed on a first-come, first-served basis.

In the event of temporary or permanent stock shortages, the Customer will be duly notified and offered an alternative product with similar characteristics.

Prices

Product prices are indicated in € (euros) and include VAT at the legal rate in force.

All prices available in the Ravasqueira Online Store are subject to change without notice and are always subject to stock availability.

The prices and promotions offered in the Ravasqueira Online Store are independent of those applied in the Ravasqueira physical store.

Shipping costs

Shipping costs will be calculated automatically in the shopping cart and may vary depending on weight, destination and carrier. They will always be shown to the Customer before final confirmation of the order.

Delivery areas: Mainland Portugal, Autonomous Region of Madeira and Autonomous Region of the Azores

Estimated delivery times:

Mainland: 1–3 working days

Madeira/Azores: 4–10 working days

Payment method

Ravasqueira Vinhos S.A. offers the Customer the following payment methods: Multibanco reference and PayPal.

After receiving the order details, the Customer has 48 (forty-eight) hours to make the payment. If payment is not made within this period, the order will be cancelled.

When choosing to pay by ATM, you will receive an email with the details to make the payment at an ATM or via home banking.

In the case of payment by PayPal, the amount will be debited from the Customer's account when the order is dispatched.

Cash on delivery is not available in the Ravasqueira Online Shop.

Ravasqueira Vinhos S.A. will make every effort to ensure maximum confidentiality and security for data transmitted over the internet.

Delivery

Orders will only be shipped after confirmation of stock and payment.

Orders will be delivered to the address provided by the Customer and in accordance with the carrier's delivery schedules.

Home delivery cannot be made to PO boxes. Orders can be delivered abroad provided that the address is covered by the carrier's delivery area.

Ravasqueira Vinhos S.A. undertakes to deliver the items ordered as quickly as possible.

All orders shipped by Ravasqueira Vinhos S.A. must be examined by the customer upon receipt. If any irregularity or damage to the product is detected, the Customer must return it to the carrier, justify the reason for the return on the delivery note and immediately inform Ravasqueira Vinhos S.A.

Returns and refunds policy

The Customer may exercise their right of free termination under the terms provided for by law and indicated below, namely in Decree-Law No. 24/2014, of 14 February, in its current wording.

The Customer may exchange or return (terminate the contract) the product(s) within 14 (fourteen) calendar days from the date of receipt, without having to indicate the reason and without paying compensation.

The period of 14 (fourteen) days begins on the day following the day: (i) on which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the product(s) or in the case (ii) on which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the last product when the Customer has ordered several goods in a single order and the goods are delivered separately.

In order to exercise their right of free termination, the Customer must communicate their decision to terminate this contract by means of an unequivocal statement (e.g. letter sent by post, fax or email) to the contacts indicated above in Clause 1.

In order for the free termination period to be respected, it is sufficient that the communication regarding the exercise of the right of free termination be sent to Ravasqueira Vinhos S.A. before the end of the termination period.

The Customer must return the product(s) without undue delay and no later than 14 (fourteen) days from the day on which they informed Ravasqueira Vinhos S.A. of the free termination of the contract, considering that this is respected if the Customer returns the goods before the end of this 14 (fourteen) day period.

The costs of returning the goods shall be borne in full by the Customer, except in cases where Ravasqueira Vinhos S.A. is responsible for the return.

Upon return, the product(s) (including the packaging accompanying the product(s), labels and counter-labels) must remain intact; otherwise, the return will be void.

Once the product(s) have been received at the premises of Ravasqueira Vinhos S.A. and after validation of their condition, the Customer will be refunded all payments made, including delivery costs (except for additional costs resulting from their choice of a delivery method other than the least expensive standard delivery method offered by us).

The refund will be made using the same payment method used by the Customer in the initial transaction or by bank transfer to the IBAN indicated by the Customer, if the payment method used does not allow it.

Applicable legislation and jurisdiction

All purchases made on the Website are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions shall be submitted to the competent Portuguese court.

If the Customer is located outside mainland Portugal, Ravasqueira Vinhos S.A. hereby informs that any legal proceedings must be brought before the Portuguese courts.

These General Conditions were updated on 25 January 2023.